Information You Provide to Us

1. Registration Information
   When you sign up for a Toda account, you give us your name, email address, and phone number. If you decide to sign up for Toda using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
2. Payment Method
   When you add a credit card or payment method to your Toda account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
3. Communications
   If you contact us directly, we may receive additional information about you. We may receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
4. Driver Application Information
   If you decide to join our Toda driver community, in addition to the basic registration information we ask you for your date of birth, physical address, national identity number, driver’s license information, vehicle information, car insurance information etc. We share this information with our partners who help us by running background checks on Drivers to help protect the Toda community.
5. Payment Information
   To make sure Drivers get paid, we keep information about Drivers’ bank account numbers and any other payment information provided by Drivers.

Information We Collect When You Use the Toda Platform

1. Location Information
   Toda is all about connecting Drivers and Passengers. To do this, we need to know where you are. When you open Toda on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.

Your location information is necessary for things like matching Passengers with nearby Drivers, determining drop off and pick up locations. Also, if the need ever arises, our Safety team may use and share location information to help protect the safety of Toda Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for Toda trips.

1. Device Information. Toda receives information from Users’devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier.
2. Usage Information
   To help us understand how you use the Toda Platform and to help us improve it, we automatically receive information about your interactions with the Toda Platform, like the pages or other content you view, your actions within the Toda app, and the dates and times of your visits.
3. Call and Text Information
   We receive information about communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Toda Platform, such as those between Passengers and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow Toda to monitor and/or record your call.
4. User Feedback
   We want to make sure Users always have a great experience when using our services. Passengers and Drivers may rate and review each other at the end of every trip. We receive information about ratings and reviews and give Passengers information about Drivers” ratings and reviews and vice versa.
5. Information from Cookies and Similar Technologies.
   We collect information through the use of “cookies”, and similar technologies to understand how you navigate through the Toda Platform and interact with Toda advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Toda Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Toda Platform.
6. TODA Rider Image Collection and Processing Privacy Policy

This Privacy Policy describes how TODA Rider, a ride-hailing app for Zimbabwe, collects, uses, and discloses your image data. We are committed to protecting your privacy and ensuring that you understand how your information is used.

1. What Image Data Do We Collect?
   We may collect the following image data through your use of the TODA Rider app:
   Profile Picture: You may choose to upload a profile picture to be associated with your rider account.
   In-App Verification: During the registration process, we may require you to capture a selfie to verify your identity.
2. How Do We Use Your Image Data?
   We use your image data for the following purposes:
   To verify your identity: We may use your selfie to verify your identity during registration and ensure the security of our platform. To personalize your experience: We may use your profile picture to personalize your experience within the app. To improve our services: We may use anonymized image data to improve our facial recognition technology and enhance security measures.
3. How Do We Share Your Image Data?
   We will not share your image data with any third party without your consent, except in the following limited circumstances:
   As required by law: We may disclose your image data if required by law or legal process, to protect our rights or property, or to investigate a crime. With service providers: We may share your image data with third-party service providers who help us operate the app, such as those providing cloud storage or identity verification services. These service providers are obligated to protect your data in accordance with our privacy standards.
4. Your Choices
   You have choices regarding your image data:
   Profile Picture: You can choose to upload or remove your profile picture at any time. In-App Verification: You can choose not to complete the registration process if you are not comfortable providing a selfie for verification.
5. Security
   We take steps to secure your image data against unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage is ever completely secure

Information We Collect from Third Parties

1. Third Party Services. If you choose to register for Toda or otherwise link your Toda account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
2. Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
3. Background Information on Drivers. Toda works with government departments to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.

We use the information we collect from all Users to:

1. Connect Passengers with Drivers;
2. Provide, improve, expand, and promote the Toda Platform;
3. Analyse how the Toda community uses the Toda Platform;
4. Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
5. Personalise the Toda experience for you and your friends and contacts;
6. Send you text messages and push notifications;
7. Facilitate transactions and payments;
8. Provide you with customer support;
9. Find and prevent fraud; and
10. Respond to safety issues that may arise, including auto incidents, disputes between Passengers and Drivers, and requests from government authorities.

Additionally, we use the information we collect from Drivers for the following purposes related to driving on the Toda Platform:

1. Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;
2. Determining a Driver’s eligibility to drive for Toda
3. Notifying Drivers about trip demand, pricing and service updates; and
4. Calculating and providing Toda’s insurance policy and analysing usage patterns for safety and insurance purposes.

Sharing Between Users

1. Sharing between Passengers and Drivers. Passengers and Drivers that have been matched for a trip are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Passengers and Drivers who connect their Toda accounts to Facebook will also be able to see their mutual Facebook friends during the trip. Drivers see the pick-up location that the Passenger has provided. Passengers see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Passengers’ ratings of Drivers are shared with Drivers on a weekly basis. Although we help Passengers and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Passenger or Driver, including sharing actual contact information with your permission.

Sharing Between Toda and Third Parties

1. Third Party Services. The Toda Platform may allow you to connect with other websites, products, or services that we don’have control over (for example, we may give you the ability to order a food delivery from a restaurant from within the Toda app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the restaurant your name, phone number and address to drop off the food). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
2. Service Providers
   We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Toda Platform.
3. International Partners
   We may partner with other ride-sharing services around the globe so Passengers can continue to find trips when they open the Toda app abroad, and Drivers can provide services to international travellers in Zimbabwe. When we match a ride with the partner, we share the same information that is shared between matched Passengers and Drivers on the Toda Platform. In some cases we are unable to mask your phone number if you call an international driver, so please keep that in mind before using this feature.
4. Other Sharing
   We may share your information with third parties in the following cases:
   • While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
   • If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
   • With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Toda community, Toda, or the public.
   • To comply with a legal requirement or process, including but not limited to, civil and criminal court orders or other compulsory disclosures.
   • If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
   • To provide information about the use of the Toda Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
   • Whenever you consent to the sharing.

1. Email Subscriptions
   You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Toda Platform.
2. Push Notifications
   You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Toda Platform (such as receiving a notification that your driver has arrived).
3. Location Information
   While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Passenger and Driver location is core to the Toda Platform and without it we can’t provide our services to you.
4. Editing and Accessing Your Information
   You can review and edit certain account information by logging in to your account settings and profile (Drivers may edit additional information through the Driver portal). If would like to terminate your Toda account, please contact us with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyse usage of the Toda Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.

Service Providers: We share information with trusted partners such as Ozow, Pesepay, Stripe, and payout processors solely to enable secure payments and transfers.

Regulatory Authorities: We may share your data with South African and Zimbabwean regulators when required for compliance, financial reporting, or fraud prevention.