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FAQS
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Everything you need to know about riding or driving with TodaRider, from bookings and payments to safety and support, all in one place.
On the arrival, press the “Arrived” button. Wait for 2 minutes. If no one there, try calling the customer. Call at least twice in case the first time the client didn’t hear the phone call.
If the driver called the client more than once, got no answer and waited more than 7 minutes, he can then tap “Cancel” button and follow the instructions in the app.
*In any other case possible cancellation fee is applied.
Wait for 2 min, if the client didn’t show up you can contact him several times. Wait for 3-5 more minutes and call the client again.
If you find the left item, you should contact the passenger so as to return the item. Remember: the easiest way to prevent this from happening is to check the back seat after every trip!
The driver should always keep up with the fuel level. It shouldn’t go lower than the ¼ of the tank.
In case of a road accident, regardless of the degree, inform the TODA office about it at the end of the trip. But first of all make sure that the passenger is ok.
Call the police, the insurance company agent and the ambulance, if necessary.
Important: make sure another Toda will arrive to the accident place to pick up the client.
If it’s frozen try to restart it, and the system should upload the current order’s information.
As for the battery it is the driver’s direct duty to track the battery level and have a charger in the car. If the phone didn’t work because of that, the client has the right to cancel and not to pay.
This case should be totally the driver’s responsibility. As if the company is using our system to calculate the distance, the amount of km/miles won’t be calculated and the client won’t pay for the trip.